Terms of Service & Privacy Policy
Last Updated: September 30, 20251. Introduction
Welcome to Qualitati. By using our platform, you agree to these Terms of Service and Privacy Policy. Qualitati is committed to protecting your privacy and ensuring the security of your data while providing you with powerful research tools.
2. GDPR Compliance
Qualitati is fully compliant with the General Data Protection Regulation (GDPR). We respect your rights regarding your personal data and ensure that all data processing activities are conducted lawfully, fairly, and transparently. Your data is processed only for specified, explicit, and legitimate purposes.
3. Data Usage and Limitations
- Your data will NOT be used to train AI models or machine learning algorithms.
- Our administrators and staff CANNOT access or read your actual interview content and responses.
- Your data may be vectorized (converted into mathematical representations) for research purposes.
- For research purposes, we only access linguistic features such as token count, word frequency, sentence length, and other statistical metrics - never the actual content.
4. Data Security
YOUR DATA IS VERY SAFE WITH US. We implement industry-leading security measures including end-to-end encryption, secure server infrastructure, regular security audits, and access controls. All data is encrypted both in transit and at rest. We use secure protocols (HTTPS/TLS) for all communications.
5. Data Retention
We promise to keep your data securely stored for a period of 2 years from your last activity. After this period, your data will be permanently deleted from our systems unless you request an extension or deletion earlier.
6. Your Rights
- Right to access your personal data
- Right to export your data in a portable format
- Right to request deletion of your data (Right to be forgotten)
- Right to rectify inaccurate data
- Right to withdraw consent at any time
7. Research Purpose
Your anonymized and vectorized data may be used for academic research purposes. This means researchers can analyze patterns, linguistic features, and statistical trends, but they will NEVER have access to your actual interview content or personally identifiable information. All research use is strictly for advancing knowledge in communication, linguistics, and social sciences.
⚠️ Important: Data Backup Recommendation
While we maintain robust security measures and backup systems, we strongly recommend that you regularly download your datasets to your local environment. This protects you against unexpected incidents with our server provider, natural disasters, or any unforeseen technical issues. You can export your data at any time from your account dashboard.
8. Third-Party Services
Qualitati may use trusted third-party services for hosting and infrastructure (such as cloud providers). These services are carefully selected and are bound by strict data processing agreements that comply with GDPR standards. We do not share your data with any third parties for marketing or advertising purposes.
9. Contact Us
If you have any questions about these terms, your privacy, or wish to exercise your rights, please contact us through the support section in your account dashboard or email our Data Protection Officer.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of any significant changes via email and/or a prominent notice on our platform. Your continued use of Qualitati after such modifications constitutes your acceptance of the updated terms.